Privacy

This page says what information Jamming Express Shipping holds about you, why we hold it, and the choices you have. The short version: we keep what a shipping company needs to move your packages and nothing more, we never sell it, and your card number never touches our systems at all.

What we hold, and why

Your account details— name, email address, phone number, delivery address, and your mailbox number. This is how we know whose package is whose, how we reach you when one arrives, and where it should end up. Where customs requires it, your TRN travels with a shipment's paperwork.

Your packages— tracking numbers, shippers, weights, statuses and charges. This is the service itself: it's what you see in the app and portal, and what our staff see at the counter.

Payment records — what was paid, when, how and against which packages. We keep these because receipts, balances and honest bookkeeping depend on them. When you pay by card online, the card form belongs to our payment provider (Fygaro) on their own secure page — your card number is never entered into, sent to, or stored on our systems. We receive only the confirmation, the amount, and the card's last four digits for your receipt.

Sign-in records— when your account signs in, from which device type and network address. We keep these to protect you: it is how we spot a stolen password being used from somewhere new, and how we answer "was that really me?" if you ever ask.

Notification addresses— which channels you chose (email, SMS, WhatsApp) and, if you use our app and allow notifications, a push token for your phone. Signing out of the app removes that phone's token.

Who we share it with

Only the services that do the reaching-you on our behalf, and only what each needs: our email provider to send your emails, the SMS carrier for texts, WhatsApp (Meta) if you chose WhatsApp, our payment provider when you pay by card, and the app-store push services if you allow app notifications. Each receives your message or your payment — none receives your account to keep.

We do not sell your information, run advertising on it, or hand it to anyone for marketing. There is nothing of that kind anywhere in how this platform is built.

How long we keep it

As long as you have an account with us, plus what the law and honest bookkeeping require for money records. Package and payment history stays on your account so your balance and receipts stay true.

Your choices

You can see and update your details in the app or portal. You can turn notification channels on and off yourself, and promotional messages have a one-tap opt-out that only affects promotions — never the messages about your own packages. You can decline app notifications entirely; the app works the same without them.

If you want your account closed or your details corrected or removed, contact us at admin@jammingexpressshipping.com and we'll do it. Records we are required to keep — payments, customs paperwork — are retained even after an account closes, and we will tell you which those are.

This page covers Jamming Express Shipping's website, customer portal and mobile app. If we change what we collect, this page changes first.